Digitech Call Sytem Pvt Ltd.

Inbound Call Center Services

Our inbound outsourcing services allows your business to be there for your customers 24/7/365. When customers reach out, they expect a response. If it’s a telephone call, live chat, text, or email – when they contact you, they need you. If you can’t be there, we can. We provide businesses of all sizes scalable, inbound call center services at extremely affordable prices.

What can an inbound call center do?
  • An inbound call center can do many of the same business processes as an employee in your own office can do. They handle incoming calls, answer callers’ questions, take messages, dispatch emergencies, schedule appointments and place orders just to name a few.
  • Outsourcing to our call center company to handle these tasks is a cost-effective alternative to hiring more in-house staff. With DigiTech, around the clock live coverage which gives you access to have over 2000 agents answering your calls – and you don’t have to worry about any overhead costs like insurance and benefits.
  • Additionally, your inbound call center agents are available 24/7, whereas your in-office staff is usually available 8 hours a day, 5 days a week. No matter what sized business you run, outsourcing to our call center is an efficient, affordable way to increase your customer support, increase office productivity, and strengthen your brand.
Why outsource to DigiTech?

Outsourcing isn’t just about cost savings, it’s about giving your small business the freedom to concentrate on growth rather than worrying about managing the new customer service touch-points that come with expansion. Outsourcing to DigiTech allows you to :

  • Service your customers 24 hours a day
  • Take advantage of difficult-to-achieve security certifications like PCI and HIPAA compliance
  • Leverage the experience of a large inbound call center
  • Open up new inbound channels like live chat and text response
Which industries benefit from using an inbound call center service?

When people think of businesses that are the best candidates for outsourcing, they may think of medical practices and service companies – companies that need 24/7 on-call availability. However, the truth is that all types of businesses can benefit from utilizing a call center.

Having a live voice answer that initial call can be the deciding factor on whether or not that person wants to hire you or whether or not a customer wants to remain your customer. If your office staff can’t be available every hour of every day, we can.

We can help every company in every industry.

If you have customers or recognize that great customer service is one of the main factors in the growth of a business, your company can benefit from our inbound call center service. Please check out all of the industries that use call centers to dig deeper into the industry specific inbound call center solutions we’ve developed.

Outbound Call Center Services

Increase sales and strengthen your customer service with Digitech’s outbound call center services. In addition to lead generation services like appointment setting and telemarketing, we can work on the customer service side as well with programs like market research and outbound surveys. We’ve been helping businesses of all sizes.

What can an outbound call center do?

WOur outbound call center service can do the same outbound tasks your own staff can do – with a much lower price tag. From cold-calling potential leads to following up on market research and trying to win back previously lost sales, our call center agents are outbound warriors.

Similar to your own staff, our professionals are trained in the art of sales. We can utilize up-selling and cross-selling techniques to help maximize a sale. However, where your staff eventually needs to call it quits for the day, our agents are available 24/7. If your in-office staff can only reach out during certain hours, you’re going to have a hard time connecting with customers. Our agents have the ability to reach a larger client base simply by being available around the clock.

Is outsourcing to an outbound call center affordable?

Our outbound services are an affordable, cost-effective alternative to hiring more staff to accomplish the same goals. To put it simply, hiring is expensive. From adding more personnel to your payroll, to expanding your office space to be able to fit more staff, the bigger your staff and office gets, the more money you wind up spending. The secret to growth is that you need to find a call center that can help not only with customer service but with growth. That’s us.

Outsourcing your outbound services to DigiTech helps keep your circle small, while giving off big business vibes. Additionally, the more money you save means more money in your budget to reinvest in the growth of your business. For only a portion of the price it would cost to hire even one more staff member, you can have access to over 2000 agents who are all professionally trained, capable, and best of all, always available.